Local First Vermont
Search instead for. Did you mean:. With this level of expansion and success, I wanted to know more. Below is my conversation with Andrew K.
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What do you believe has changed the most when it comes to driving customer frequency? Loyal customers are harder and harder to come by because they have more options and carry higher expectations of what the industry should do to. With this understanding, we focus on guests who are in our restaurants or picking up orders and not worrying about additional customers we want or need.
Instead, we focus on making every customer experience a positive one. This is one of the most important tools in the industry and we believe more dollars should be focused on. When we see our friends, family members or co-workers enjoying an experience at a restaurant, and give a quick testimonial, it is better than almost any other traditional marketing effort.
Central Austin Local News | Community Impact Newspaper
Our strong social media presence has been a tremendous impact to our bottom line as it has increased our star ratings across customer review platforms. Spend the money and spend the time! Invest more heavily in more personnel being at the restaurant for the first three months, if not longer, so that the guests you have coming for the first time, are guaranteed to have the best experience possible.
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Cutting back too quick may cut back your sales and they may never come back to the level you need to run a business profitably. How have your charitable-giving promotions and sponsorships helped with community relations? Everyone wants to know that you are giving back. We donate day old food to local shelters and have done so over the past 10 years.
My suggestion is to find one cause that you love and follow it consistently.